General FAQs

    Click the links below for more information:

  1. How do I book Events Production?
  2. How do I book a venue?
  3. How do I book tables/chairs/staging?
  4. What are the minimum requirements for using my laptop to project a presentation?
  5. Can EP techs operate non-EP equipment or vice versa?
  6. Does booking EP include a tech staff?
  7. Do I need to book EP for my Cinema Event?
  8. Do I need to Book EP for my Bistro Event?
  9. Does EP provide instrument rental or support services?
  10. What lighting options are available for my event?
  11. Where can I find the policies/guidelines for Student Centers spaces?
  12. Can we reserve additional power and extension cords for vendors?
  13. What do I need to know for my outdoor event?
  14. Can I make any changes to my event once I've received confirmation?
  15. How do I get billed for my event?
  16. What is the Events Production cancellation policy?
  17. Does EP provide DJs?

How do I book Events Production?

Booking Events Production is incredibly easy! Once your space reservation has been confirmed through the Office of Events Management, fill out the booking form online or call our offices at (703) 993-3773 and we'll get the process started. Once we receive your request, one of our experienced staff members will create an estimate for our services which will be sent to your email within three days of your request. If you have any questions about the estimate please contact our offices and we'll be happy to help you. Otherwise, once you have received the estimate you're all set!

How do I book a venue?

In order to host an event on the Fairfax Campus of George Mason University, you must first book a venue through the Office of Events Management (OEM)*. You can view space availability through the University's scheduling system, 25live. Events Production cannot be booked for your event until a venue has been booked and confirmed with OEM.

*Some venues are operated by specific services, such as Housing or Dining, which must be reserved directly through that entity.

How do I book tables/chairs/staging?

Events Production has a large inventory of tables, chairs, and staging that can be included in your event package. These can be rented as a part of an A/V package or separately for outdoor events or events in non-Student Centers spaces. Events that take place inside of Student Centers spaces include tables, chairs, and staging at no additional cost. Please consult your reservation details in 25live for further information of what is included in each event space.

What are the minimum requirements for using my laptop to project a presentation?

Events Production currently offers VGA connections for laptops and other media devices at all venues and portable setups. The ideal display resolution for these devices is 1024 x 728 or higher. HDMI connections are available in the Cinema at Johnson Center and in the Ballroom at the HUB. Clients may also reserve laptops through EP for a minimal charge.

*Mac Users: EP does not carry the Mac adaptor for VGA output. These adaptors are available for purchase from the Patriot Computers store located on the first floor of the Johnson Center.

Can EP techs operate non-EP equipment or vice versa?

Events Production technicians are highly trained on our in-house and portable systems and are guaranteed to provide the best service possible using our gear. While we do allow the use of non-EP equipment at events, EP techs are not permitted to operate this equipment as they are not trained to deliver results with this gear at the same quality. By the same token, non-EP personnel are not permitted to operate EP equipment under any circumstances. If a technical package is booked for an event, an EP staff member will be assigned to operate the equipment at all times to ensure event quality in execution.

Does booking EP include a tech staff?

All technical rentals (audio/video/lighting) will be staffed by trained Events Production technicians. These technicians will take care of setup, operation, and strike of all booked equipment. Non-technical rentals such as tables and chairs will be staffed for setup and takedown, but no personnel will be present during your event.

Do I need to book EP for my Cinema Event?

The Cinema comes equipped with in-house speakers, 2 wired microphones, and a laptop hookup to the projector which are included with the room reservation. Clients who are showing a movie in the Cinema and require the use of a VCR/DVD or BluRay player need to hire Events Production. The booth located at the back of the Cinema is locked at all times and will only be opened if an EP technician is present to operate the equipment. If you wish to use the VCR/DVD player or the Blu-Ray player, you will need to hire Events Production. However, movies and/or presentations that can be displayed on a client laptop may be projected in the Cinema without hiring EP, via the laptop hookup provided.

Do I need to Book EP for my Bistro Event?

The Bistro comes equipped with in-house speakers, 2 wired microphones, and a laptop hookup from the stage which are included with the room reservation. Clients are not allowed access to the booth at any time. The Bistro has a range of additional features installed such as LED lighting, VHS/DVD player, enhanced speaker system, which can be operated by EP technicians at your event. If you wish to upgrade your event with these features or book any of our portable equipment to enhance your event, you will need to book EP.

Does EP provide instrument rental or support services?

Events Production currently does not provide any instruments or amps for client rental. However, we do have the proper equipment to support any band event, as long as the musicians provide their own instruments. The Johnson Center has an upright piano located outside of the Dance Studio that is available for use at events. If you would like to reserve the piano for your event, please notify Events Management, Note: EP does not provide piano tuning services. The Client is responsible for arranging piano tuning services.

What lighting options are available for my event?

Each venue in the Johnson Center and HUB is equipped with basic installed lighting systems controlled by switches on the wall. Venues such as the Bistro, Dewberry, and HUB Ballroom have upgradable lighting options available that can be booked through Events Production. In addition, we have portable lighting that can be used at any venue based upon availability including LED uplights, lasers, black lights, moving effect lights, and Haze FX. For specific information for your event, please fill out our booking form or give us a call.

Where can I find the policies/guidelines for Student Centers spaces?

All event policies and guidelines pertaining to Student Center's venues may be found on the Student Center's website or by clicking here. Please take a few moments to review these policies and guidelines before your event.

Can we reserve additional power and extension cords for vendors?

Additional power and extension cords for vendors, catering, and band equipment may be reserved through Events Production. We will do our best to accommodate your power needs based on your assigned venue and available equipment. Please indicate any power needs you anticipate for your event at the time of booking EP services.

What do I need to know for my outdoor event?

When planning your next outdoor event, please consider the following details:
Power - Is there enough power at your outdoor venue to accommodate what you have planned? If power is limited, you can arrange for electrical generators through the Office of Facilities Management.
University Policies for Amplified Sound - Campus noise ordinances dictate specific restrictions on how long and loud sound can be played at outdoor events. Please review this policy in the SC event policies/guidelines.
Plan for Inclement Weather - In the event that there is inclement weather during an outdoor event, precautions will be taken to protect equipment provided by Events Production. These precautions may include event setup adjustments, temporary shutdown of equipment, and in severe weather situations Events Production may be forced to cancel services. It is highly recommended that clients book an additional indoor space for their outdoor event in the case of inclement weather. If moved inside, Events Production will do their best to accommodate the desired needs for the event as best as possible.

Can I make any changes to my event once I've received confirmation?

Events Production schedules its equipment and staffing ten days prior to events. If you need to make changes prior to this ten day period, please contact us at ep@gmu.edu and we'll be happy to adjust your quote. Any requests for changes received within the ten day period will be subject to the availability of equipment and/or staffing. We will always do our best to work with you in accommodating requests submitted at least twenty-four hours prior to an event.

How do I pay for Events Production Services at my event?

After your event has concluded, Events Production will send an invoice via email. This invoice will reflect the final equipment and labor that was utilized, including any changes that occurred during the course of the event. Once the invoice has been received by the client, the organization number provided will be charged within three weeks. Please check this number on your invoices to ensure that the charges are being sent to the correct organization code. Off-Campus groups who do not have an organization number must provide payment in form of a check to be delivered within three weeks of receiving the invoice. Checks should be made out to Events Production. Please feel free to contact us with any questions regarding invoices or services provided.

What is the Events Production cancellation policy?

When cancelling an event, or EP services for an event, please consider the following timeline. If EP services are cancelled at least twenty-four hours prior to your event, the client will not be charged for any services. If EP receives notification of cancellation within the twenty-four hour window, the client will be assessed charges for the scheduled labor of the event. This includes the full scheduled services (load-in, event operation, and strike). If EP staff have arrived at the venue with the assigned equipment, no services may be cancelled without being assessed the full charges for the event as agreed upon during the booking process.

Does EP provide DJs?

EP does not provide DJ services. However, if you would like a source of music before, during, or after your event we have commercial-free Pandora Radio that can be provided at no extra charge. *We assume no responsibility for any content that is played on Pandora Radio on stations requested by the client.